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Are you currently working in Financial Services? Are you organised with the ability to adapt and work flexibly, maintain quality and work in a friendly manner with a strong emphasis on customer services?
Work for our industry award winning company and build on your existing career

Pure Retirement was founded on the belief that everyone deserves to enjoy their later years

A specialist mortgage lender to the Equity Release market, we offer products that provide simple and straight-forward solutions for use in effective retirement planning.

Winners of the Equity Release Award for Best Provider for Adviser Support for three years running, and Yorkshire’s number one fastest growing business for 2018, we work with over 2000 registered advisers to provide a first class service to customers with products tailored to their needs.

At Pure we are committed to exceptional standards of performance, continually improving and developing our business through the colleagues we employ

Awarded a Gold standard ‘Investors in People’ accreditation, we are firmly geared up to build on our successes and grow our business with talented additions to our ever-evolving team.

We are a friendly, professional and dynamic place to work. If you would like to be part of our award winning culture and demonstrate our values of ‘honesty’, ‘simplicity’ and ‘responsibility’, we would love to hear from you.

Reports to

Mortgage Administration Team Manager


Thorpe Park Leeds, LS15

Hours of work

37.5 hours per week (hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role)

The Role


To process Equity Release applications and carry out administrative duties of new and existing accounts. To ensure that all administration duties are performed to tight deadlines, keeping things simple for all those we work with, whilst maintaining the highest standards and quality.

Key Outputs

  • Answer all inbound calls
  • Data Input, including credit searches, flood maps, instructing valuers and solicitors and land registry checks
  • Processing of new applications in preparation for the underwriters
  • Distribution of Mortgage offers
  • General administration duties including dealing with inbound and outbound post and file scanning
  • To keep up to date with product and lending criteria to ensure brokers are given correct information at all times
  • Comply with FCA regulations
  • To comply with company standards and policies, e.g. Data Protection, Financial Crime, Treating Customers Fairly, Complaints Procedure etc.
  • Other ad hoc administrative duties as required
  • To take responsibility for ad hoc projects requested by the Administration Manager

This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary.

The Person


  • A presentable and highly organised individual with a keen attention to detail and a methodical approach to their work
  • An effective communicator, able to deal with colleagues, brokers, surveyors and solicitors in a professional manner which is confident, open and honest
  • Must have the ability to prioritise and work to strict deadlines
  • Approachable, organised individual with a proven ability to work using own initiative and take responsibility for their work in the absence of the Administration Manager

Skills & Experience

  • Extensive experience of working in an office
  • Financial Services administration/mortgage processing experience
  • Excellent customer service and telephone manner
  • Excellent administrative Skills
  • IT Literate
  • Excellent attention to detail
  • Equity Release experience


  • GCSE (or equivalent) Maths and English grade C or above

At Pure, transparency on how we use and process your data is important to us. Please ensure you’ve read our Fair Processing Notice and Data Retention Policy prior to submitting your application.

Data Retention Policy Fair Processing Notice

This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary.