Understanding your customers

Your Roadmap to
Understanding Your
Customers Better

In today's competitive landscape, being a financial adviser means being a trusted partner who understands your clients' needs. Find out how you can actively create good relationships with the over 55s market with our helpful resources.

Later life at a glance

Know the statistics around the industry

The FCA’s consumer duty encourages equity release advisors to gain and maintain a deeper understanding of customer trends and
behaviour.

35%
of Brits believe
they won’t
retire comfortably
68
is the average
lifetime mortgage
client age
£59,000
income is needed for a couple to retire comfortably
The evolving lifetime mortgage customer
Nothing in life ever truly stands still, and this is especially true when it comes to customer profiles in a sector that has made great strides towards becoming a mainstream financial planning tool. Download our new customer persona report and start your exploration of the changing equity release demographics.
Client Scenario

Explore consumer behaviour and needs

Uncover business opportunities through our consumer insights.

Exclusive brand health resource

Unlock the potential of the over 50s market with effective brand positioning. Learn from experienced brand leads and delve into new strategies.

New research on the over 50s market

We’ve partnered with Brave Starts, experts in careers for the over 50s, to assist organisations in engaging and supporting the aging population.

New research on segmenting the later life market

Gain a deeper understanding of your customers and their marketing preferences based on their age and lifestyle.

How clients are using equity release

Explore how customers have used equity release for their retirement planning, intergenerational wealth management, and debt management.

Funding care with a lifetime mortgage

Find out how Sue and Harry released equity from their home to fund their care needs.

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Supporting children financially

Explore how Mr. and Mrs. Green use a lifetime mortgage to their son through university.

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