At Pure Retirement, we recognise that the key to your success rests with ensuring you receive expert help throughout lifetime mortgage applications. There are always applications that sail through, with no need for any intervention or extra information - and let's face it, we all love them. But on the flipside, there are those trickier cases that need further clarification, extra information and advice from an underwriting expert.
Imagine having a single point of contact who oversees your case from the initial valuation, right the way through to offer and everything in between, providing a consistent, reliable presence at every step of your journey. The good news is that you don't have to wonder any more, because it's a reality with Pure.
Our team of underwriters are on hand to track and monitor your applications, providing their expertise, when required, giving you the right decision at the right time, every time. They're trained to put the customer first, seeking to balance the customer's application and property criteria with our product specifications and our risk appetite, looking at your mortgage application, the client, and the property against which they are raising funds.
There are three key stages in which our underwriters will assess your case:
A formal offer is issued, and at this point, it's over to the solicitors to work towards completion.
The Underwriting teams are structured so that they have specific underwriters dedicated to care for specific groups of advisers, each with their own manager and senior underwriter.
Our focus is on clear communication with you in your preferred manner, with a focus on contact by phone, with a dedicated underwriter who takes full ownership of each case from application to offer that ensures they get to know you, your case and can easily pick up where they left off, to deliver best outcomes.
Our underwriters see beyond the application number, approaching each case on its own merits, and taking the time to call to explain our decision. They'll also suggest whether the case may be considered on one of our alternative plans if the application is initially declined on the original product. This honest and upfront communication leads to better outcomes for advisers and customers alike and helps ensure the appropriate product and service are delivered.
As an example of our processes in action to deliver results, we recently had a property located on an unadopted and unmade road that is also a through road which is outside Classic criteria so historically would have been declined.
This approach of innovative thinking and embracing a bespoke and holistic view of each individual case, we reviewed the property again and given the location, the positive valuation and the fact that only residents of that street would use it as a through road, we put a common sense and positive business case to the funder rather than declining. They agreed to proceed and the offer was issued, making the clients' dreams come true on a case we would have declined had we taken a hard and fast approach to criteria eligibility.
We've prided ourselves on our lifetime mortgage pre-completion service levels, monitoring them over several key metrics on a monthly, quarterly and year-to-date basis. We're pleased to share that in 2023:
Our approach to lifetime mortgage applications is to gather as much information upfront to help our underwriting team process each claim accurately and efficiently and reducing timescales to offer.
With this in mind, we've enhanced our online application form, including a dynamic question set that's able to adapt to the individual circumstances of each case and meaning that you will only be faced with questions that are relevant.
We appreciate that nothing stands still, and innovation is at the forefront of providing an improved lifetime mortgage application, allowing for a more streamlined journey for both advisers and applicants alike. ...
Read Article >
This is the final adviser blog, in a series of three, explaining the purpose and impact of the upcoming Financial Conduct Authority (FCA) regulations on Consumer Duty. ...
Read Article >
What is Cross Cutting Rule number two? (A firm must avoid causing foreseeable harm to retail customers.) ...
Read Article >
What is Cross Cutting Rule number one? (A firm must act in good faith towards retail customers.) ...
Read Article >
We are proud to announce that we have met all requirements in becoming fully registered within the Financial Supplier Qualification System (FSQS). ...
Read Article >
Following on from her post looking at physical and social wellbeing during the winter months ...
Read Article >
In the first of two blog posts, nutrition and wellbeing coach Dr Rebecca Lightfoot ...
Read Article >
In recent months, the consistently rising housing prices, and housing wealth among existing homeowners, has never been far from the news ...
Read Article >
With market trends pointing towards customers again starting to become confident in exploring their lifetime mortgage plan features ...
Read Article >
In the first of two pieces, we explored what undue influence is and what effect it can have on both customers ...
Read Article >
As an industry, we’ve a duty to ensure that customers’ best interests are both met and protected at all points ...
Read Article >
Technology is playing an increasingly greater role in the equity release market, and it's important that those operating in the sector ...
Read Article >
Many major life events revolve around property, whether it’s buying your first property, purchasing the first family home, or potentially moving to a smaller property in later life in order to make life that little bit more manageable. ...
Read Article >
As the pandemic begins to loosen its grip on the nation, interest in the housing market is gaining momentum, which also correlates with the rising availability of new build homes. ...
Read Article >
As the pandemic begins to loosen its grip on the nation, interest in the housing market is gaining momentum, which also correlates with the rising availability of new build homes. ...
Read Article >
As the pandemic begins to loosen its grip on the nation, interest in the housing market is gaining momentum, which also correlates with the rising availability of new build homes. ...
Read Article >
Due to an ageing population, increasing life expectancy, and existing care systems across the UK that are under incredible pressure, the challenge faced by central government, local authorities and the general public in respect of paying for care is becoming increasingly evident. ...
Read Article >
The past 15 months have been challenging to say the least for the majority of us – there’s been little to no social contact with friends and family, we’ve been adapting to working ...
Read Article >
As the world begins to open up and a gradual return to normality begins to look ever more realistic, it’s only natural to begin asking what the future looks like for the lifetime mortgage market. ...
Read Article >
At Pure Retirement we’re committed to providing great service both to advisers during the KFI-to-completion process. ...
Read Article >
The pandemic has brought about some radical changes in our lifestyles and affected every single one of us to some degree. ...
Read Article >
It’s naturally been a year of considerable change within the sector owing to the pandemic, with several procedural adaptations needing to be made and wildly fluctuating market activity levels ...
Read Article >
After the understandably muted figures to come out of the Equity Release Council which showed a considerable quarter-on-quarter drop in both customer numbers and lending totals from the start of 2020 ...
Read Article >
According to recent figures released by the ONS, 43% of people surveyed aged from 16 onwards saw property as the likely leading income source to help them make the most of retirement ...
Read Article >
Advising clients with specific wants and needs is sometimes the lesser of two evils when it comes to placing your cases, as things can get slightly more complicated when the needs and required loan amounts are less specific. ...
Read Article >
On paper at least, the last quarter has been a bruising time for the equity release sector. While it’s weathered the storm of the ongoing pandemic well compared to countless other industries. ...
Read Article >
In last month’s edition of Pure Insight we looked in detail at how the market had adapted to the changing conditions through the introduction of new processes and products. ...
Read Article >
As it did for a large proportion of last year, the equity release market has once again found itself having to react to levels of consumer confidence affected by wider external events ...
Read Article >
Customer trends and the current economic climate suggest more customers will release equity to pay-off debts and mortgages ...
Read Article >
Consumers will increasingly need a mix of retirement products to suit their specific circumstances ...
Read Article >
Interest in equity release has increased over recent years, as customer attitudes to accessing property wealth have become more pragmatic. ...
Read Article >
Advisers are feeling optimistic for 2020 and data suggests that the equity release industry has many reasons to be cheerful. ...
Read Article >
As the end of 2019 approaches, we take a look at some of the reoccurring themes in the market ...
Read Article >
The level of customer interest in equity release shows no sign of slowing down ...
Read Article >
This website is not intended or approved for customer use. Return to our customer website.