Welcome to Your Lifetime Mortgage's New Home
Hello Nationwide customers and welcome to the new home of your lifetime mortgage.
Whether you've had your equity release plan with Nationwide for 10 years or 10 months, we’re excited to be welcoming you on board.
Who is Pure Retirement?
Established in 2013, Pure Retirement is an equity release and lifetime mortgage specialist who firmly believes everyone deserves to enjoy their later years.
We're one of the largest lifetime mortgage lenders in the later life lending market and help people over 55 to release equity from their homes to achieve their financial goals. Everything we do is underpinned by our three core values – honesty, simplicity, and responsibility – meaning that we'll always operate in a way that ensures you are treated fairly at all times.
What's changing?
Not much at all. You don't need to do anything to finalise this transfer, it's all been taken care of.
- Your interest rate and terms and conditions will not change as a result of this transfer.
- You still won't need to make payments on it – although, if you want to you can.
- Your annual mortgage statement will be sent by Pure Retirement moving forward.
- When you took out your mortgage, Nationwide was registered as the lender. As part of this transfer, Nationwide will update the register at the Land Registry. Pure will then become the registered lender.
You are gaining some additional services with Pure Retirement, for example, you can now register free of charge for Pure's online platform, MyPure*.
*Access may differ depending on your account type.
Did you know, you can now manage your account online?
Pure Retirement's MyPure is a secure account management platform that allows you to manage your lifetime mortgage account across devices including smartphones, tablets or PCs. With it you can view your account balance, transaction history and make ad-hoc payments at any time.
Learn about MyPure here
Frequently asked questions
Advice fees: However, following the transfer, you will need to seek whole-of-market advice for any future transactions (e.g. further advances or moving home). This advice is likely to incur a cost, as few whole-of-market providers offer fee-free lifetime mortgage advice.
However, as your lifetime mortgage has transferred to Pure it will no longer count towards the eligibility criteria for any potential Fairer Share Payments Nationwide may make after 2026. Please be aware, whether Nationwide make a Fairer Share Payment will depend on the company's financial performance at the time. The amount of any payment and the eligibility criteria may change. Find out more about the Fairer Share program on Nationwide's website and please direct any queries regarding this to Nationwide.
Get in touch – We're here for you
We're excited to have you on board. If you have any questions about the transfer, reach out to your customer service team. Call Pure Retirement on 0113 3660 595, Monday to Friday 9AM to 5PM, or email our customer managers teamcustomermanagers@pureretirement.co.uk
You can also explore our existing customer resources which include a handy overview for our customers and frequently asked questions about lifetime mortgages with Pure Retirement.
©2025 Pure Retirement
Tel: 0113 3660 595
2200 Century Way, Thorpe Park, Leeds.