As always we’re on hand to support our customers.

Some information from Pure Retirement in response to the current Covid 19 situation

The Government with the agreement of the banks, adopted a policy of forbearance, which means that those with a repayment mortgage can ask for a 3 month break in being required to make payments. Interest is not frozen on these accounts and after the holiday the accrued interest will be added to the remaining payments. For more information on this you can visit the MoneySavingsExpert website at https://www.moneysavingexpert.com/news/2020/03/uk-coronavirus-help-and-your-rights/

All Pure Retirement mortgages have no requirement for you to make monthly payments. If you make payments via a standing order, you can contact your bank and ask them to cancel the regular payment. After the current situation has blown over, we will be happy to help you set these payments up again.

To be clear, we at Pure have put in place the ability for our staff to work from home, and are in a position to be available to our customers for any queries or questions. We intend to be able to offer you our services with no interruption at the current time, and we will attempt to adapt our procedures to cope with the current emergency whenever we are reasonably able. We hope you all keep safe and well over the coming weeks, and we’ll be available over telephone and email when you need us.