Account management
MyPure:
Self-Manage Your Lifetime Mortgage
MyPure is our online account management platform designed to enable you to self-manage your lifetime mortgage account via your smartphone, tablet or PC.
What can I do with MyPure?
The MyPure platform offers easy and convenient round-the-clock access to a range of key lifetime mortgage features and processes, including the ability to:
- View your account balance and recent transaction history
- Make one-off optional repayments, and find out more about setting up monthly optional repayments
- Apply for a cash release (subject to your account offering this facility)
- Complete and submit your annual Certificate of Continued Occupancy (COCO) online
- Download your annual statements
- Submit any queries you may have to us directly
You'll receive email notifications when new documents become available online, and also have access to a bank of FAQs and useful documents via the account management section.
How do I register on MyPure?
We've designed our registration journey to be the perfect mix of simplicity and security. It offers an easy opt-in journey with measures to confirm and protect your identity.
Visit customer.pureretirement.co.uk and click the registration button.
Confirm your name and preferred email address.
Click the link sent to your nominated email address.
Alternatively, you can receive a one-time passcode that will be displayed in an email.
Confirm some additional information.
(including your account number, and mobile phone number if you have one).Enter the activation code that will be sent to your listed mobile number*
*(In some cases, we may need to provide this code via letter - if this is the case, you'll be notified during the registration process)Once you've entered your activation code, your registration is complete.
MyPure frequently asked questions
Find answers to common questions about managing your online account through MyPure.
No, MyPure is a benefit that we're offering to all of our lifetime mortgage customers to give them more options when it comes to their account management, and it's completely free to access.
Absolutely, we've designed MyPure to be an extension of our current customer service team, rather than a replacement. MyPure is designed to give you the ability to self-manage certain aspects of your account whenever is convenient for you, but our team will still be on hand to support you as needed during office hours.
Yes - while certain documents such as annual statements will be viewable online through MyPure, we'll continue to also send out physical documents. In due course the platform will eventually afford you the ability to switch to paperless on many of your documents if you so wish, but it will be on an opt-in basis.
Absolutely, you can make an ad hoc voluntary repayment in MyPure and contact us via the platform to set up a Direct Debit or standing order. Please note, the maximum voluntary repayments per year differ per product and you can find out more about this in your official offer documents.
In the same way we want you to be able to manage your account whenever you want, we also want you to be able to do so however you want. We appreciate that more of our customers than ever use mobile devices to do many of their day-to-day tasks, and as a result we've designed MyPure to be fully usable on both mobile phones and tablets.
Of course - we'll use the email address you provided during registration to ensure that you're kept informed of any additional functions to MyPure, and the ways you can make the most of them.