Application FAQs

To ensure a smooth process for your clients’ lifetime mortgage application, there are a few checks you can do before the application stage, or you can contact our Sales support team, who will happily carry out these checks for you.

• Flood zone checks - this is a standard check, you can use the governments flood zone checker website, but for our Classic product we use a different checking system, so call or email.
• Property criteria checks – if your client’s property is near to commercial, pylons or is built from a different building material, just let us know and we can quickly check our acceptable lending criteria.
• Property condition – ensuring the client’s property is fully accessible for valuation saves everyone time and money. Cluttered rooms can often be a barrier to an application progressing, as it prevents the valuer accessing all of the property.

By helping you complete application pre-checks and avoid common pitfalls, we save you and your clients valuable time. Contact your Sales team via our online form.

Yes. Simply contact us and register with us. Let us know the EID format that you propose to use to ensure we accept it. The EID should show:

• The full name of the client
• Their full address
• Date of birth
• The range of sources searched (bank databases, telephone records, electoral register, credit searches, Halo etc) – We cannot accept E-ID where only one information source is used.
• The date the search was run so we can check that it is valid for the current period of time
• Evidence that sanction searches have been carried out
• Evidence that checks for Politically exposed persons have been carried out
• A clear pass result with the result of pass / authenticated

Learn about our EID process in this helpful FAQ video.

The short answer is yes; we can consider clients who have been bankrupt. 

It is important however, that we consider the lending criteria for each of the products separately, because each of our products at Pure look at bankruptcy slightly differently.

• With the Heritage product, we can consider bankruptcy, if it has been discharged prior to the application and there can be no further restrictions on the property.
• The Classic product is slightly different, in that we ask that the bankruptcy has been discharged at least six years prior to application.
• The most flexible product is the Sovereign plan, where we do need the bankruptcy to be discharged, but there’s no set length of time when this needs to have occurred by.

As there are some differences across the product ranges, the best thing you can do is speak to your BDM team pre-application if you come across a client who has been made bankrupt and you’re not quite sure which product will fit. Find out more in this FAQ video>

Yes, we will consider these applications provided the criteria of our lifetime mortgages can be met. It really depends why an application was declined. If the application meets our lending criteria, there’s no reason why this can’t be processed.

If you’re unsure about lending criteria, you can quickly search through it online via our criteria look-up tool, or if you have a specific question, contact our Sales team.

Key compliance points for advisers to consider are:

• Attorneys cannot be the client’s spouse or civil partner
• Attorneys must not be bankrupt or have County Court Judgements (CCJs)
• For joint accounts, each client needs separate Attorneys

1. Ask your client(s) to complete the Pure Retirement POA registration form
2. Your client will need to provide one of the following documents:
• A full copy of the Lasting Power of Attorney, LPA (Property & Financial Affairs)
• The official LPA access verification code
• A Court of Protection order
3. Ask your client to include proof of ID and address for each attorney
   (Please note, two separate documents per attorney are required.)
4. Ask your client to submit the documents by email or post:
• Email: POA@pureretirement.co.uk
• Post to Pure Retirement LTD, 2200 Century Way, Leeds, LS15 8ZB

Once processed, we’ll confirm the POA registration. The POA will only be activated if the client loses mental capacity and supporting documentation is provided.