Lending criteria FAQs
Explore some of our most frequently asked questions on lending criteria below, please note these are subject to change, and it can be helpful to use our online criteria tool for quick lookups or to contact your regional Telephone Business Development Manager (TBDM) for specific questions.
You can find your TBDMs details on our Find my BDM mapYes, some of our lifetime mortgages accept thatched roofs, but only if the property is a Grade 2 listed building, as Grade 1 listed buildings are not acceptable. Please note, the material needs to be reed or straw and that the thatch must be in good condition.
Here is a table to explain which of our products accept thatched roofs, however, please check our lending criteria documents or speak to our intermediary sales team, if you’re unsure, and please be aware that lending criteria can be subject to change and that approval is subject to surveyor’s comments.
| Thatched roofs | Grade 1 listed | Grade 2 listed | |
| Sovereign | Accepted | Not accepted | Accepted - however Grade 2* and Grade B (Scotland) not acceptable |
| Classic | Accepted | Not accepted | Accepted - however Grade 2* and Grade B (Scotland) not acceptable |
| Heritage | Accepted, except on Special 3 products | Not accepted | Can be considered - however Grade 2* and Grade B (Scotland) not acceptable. If Heritage Special 3 product, any listed properties are not acceptable |
| Emerald | Not accepted | Not accepted | Accepted - however Grade 2* and Grade B (Scotland) not acceptable |
Strengthen your expertise on thatched roofs and lifetime mortgage eligibility with our detailed blog on thatched roofs and listed buildings.
Our lifetime mortgages do consider a variety of properties in view of, opposite, or adjacent to non-residential and commercial premises.
For full details on which lifetime mortgage would be best suited for your client’s property, you can find a useful overview of proximity to commercial properties in our proximity to commercial properties blog post, search through our lending criteria online, or call your regional Sales team. You can find their contact details with our ‘Find my BDM’ map.
No, we do not accept freehold flats or maisonettes. We can consider freehold houses or bungalows.
All of our lifetime mortgages can consider leasehold flats or apartments where an applicant owns part or all of the freehold property. This lending criteria varies depending on the type of lifetime mortgage. Here is a useful overview:
| Classic | Acceptable - subject to a maximum of 4 properties in the block. |
| Heritage | Acceptable - subject to a maximum of 2 properties in the block. For flats the loan amount is restricted to 85% of the max LTV. |
| Sovereign | Acceptable - subject to a maximum of 2 properties in the block. |
| Emerald |
(1) Leasehold flats where the applicant owns the leasehold interest in the flat and the freehold to the building (with all flats having long leasehold interests). Subject to a max number of 2 flats in the building. Both titles to be charged. (2) Leasehold flats where the applicant owns the leasehold interest in the flat and a joint equal interest in the freehold with the other flat owners (with all flats having a long leasehold interest). Subject to a max number of 2 flats in the building and maintenance being shared equally between the flats. |
For more detail, review the each individual product’s lending criteria which you can find on our lifetime mortgages pages.
Yes, we can consider ex-council/ local authority houses on all of our products, subject to surveyors’ comments and assessments.
We would also require that the properties meet a minimum value:
- Sovereign - £70k
- Classic - £150k (50% or more properties on the street need to be privately owned, between 40-49.9% can be considered)
- Emerald – £150k (60% or more properties on the street need to be privately owned)
- Heritage – £100k (For maisonettes, 40% or more properties on the street need to be privately owned, no minimum for houses)
You can look-up more lending criteria questions with our online tool or contact your regional Telephone Business Development Manager directly. Find them on our BDM map.
We can consider properties with an annex across our lifetime mortgages. Please note, any occupiers of an annex who are over 17 will need to sign a deed of consent. Here’s an overview of annex eligibility:
| Classic | Acceptable - subject to the annex being occupied by friends or family members, being suited to the property, and no more than 2 units in total (including main residence). Annex can be detached from the main residence. Annex should be on same utilities and council tax as the main residence. |
| Heritage | Can be considered - subject to annex or self-contained accommodation being occupied by relatives or carers or max 2 lodgers/Airbnb occupiers. If Heritage Special 3 product, properties with annexes or self-contained accommodation are not acceptable. Annex should be on same utilities and council tax as the main residence. |
| Sovereign | Acceptable - subject to the annex being occupied by family or carers, being suited to the property, and no more than 2 units in total (including main residence). Annex can be detached from the main residence. Annex should be on same utilities and council tax as the main residence. |
| Emerald | Acceptable - subject to being suited to the property and a maximum of 2 units in total and internal access to the main residence. Annex must be on the same council tax and shared utilities as the main residence. |
Each of our lifetime mortgages has a useful lending criteria overview, which serves as a useful summary for now or future references. View the lending overviews under product documents. These can also be accessed via the “document library” on our broker portal. Log in here to view them.
The resaleability of the property is the reason flood zones are checked to assess a property’s value in the long-term.
Several of our lifetime mortgage products accept properties in the Environmental Agency’s national flood zone model. We created an in-depth blog that details more information about this topic, which you can read here.
Alternatively, you can contact your regional Telephone Business Development Manager (TBDM) who can look-up your client’s address and confirm if the property meets the lending criteria of our lifetime mortgages. Find the contact details of your regional TBDM with our handy map.
Flat roofs remain one of our most common lifetime mortgage lending criteria queries, as flat roofs are bound by considerations on the increased upkeep, and the ability for the property to be sold (especially as most lifetime mortgages are redeemed following the sale of the property once the last borrower has died or entered into long-term care).
Here is an overview of our lifetime mortgage eligibility for flat roofs. Please note these can be subject to change, the roofs being in good condition and approval is subject to surveyor’s comments.
| Emerald | Acceptable subject to a maximum of 40% (non-durable roofs) or 60% (durable roofs) |
| Classic | Can consider up to 100% flat roof on selected Classic products (for full details please refer to the Classic Lending Criteria document). On all other products we will consider up to 50% flat roof. |
| Sovereign | Acceptable subject to maximum of 50%. However up to 100% flat roof can be considered. |
| Heritage | Acceptable up to 100% |
For more in-depth information, read our flat roofs and eligibility blog, or explore our lending criteria documentation. You can also reach out directly to your Intermediary Sales teams.

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Our Intermediary Sales Team are on hand to help with case-specific and general later life lending questions