MyPure is our online account management platform designed to enable our customers to self-manage their lifetime mortgage account post-completion via their smartphone, tablet or PC.
The MyPure platform offers easy and convenient round-the-clock access to a range of key lifetime mortgage features and processes.
We've designed our registration journey to be the perfect mix of simplicity and security. It offers both an easy opt-in journey and the peace of mind that appropriate measures have been taken to confirm and protect their identity. To register, they simply need to:
Absolutely, we've designed MyPure to be an extension of our current customer service team, rather than a replacement. MyPure is designed to give you the ability to self-manage certain aspects of your account whenever is convenient for you, but our team will still be on hand to support you as needed during office hours.
No, MyPure is a benefit that we're offering to all of our lifetime mortgage holders to give them more options when it comes to their account management, and it's completely free to access.
Yes - while certain documents such as annual statements will be viewable online through MyPure, we'll continue to also send out physical documents. In due course the platform will eventually afford you the ability to switch to paperless on many of your documents if you so wish, but it will be on an opt-in basis.
In the same way we want you to be able to manage your account whenever you want, we also want you to be able to do so however you want. We appreciate that more of our customers than ever use mobile devices to do many of their day-to-day tasks, and as a result we've designed MyPure to be fully usable on both mobile phones and tablets.
Of course - we'll use the email address you provided during registration to ensure that you're kept informed of any additional functions to MyPure, and the ways you can make the most of them.
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