We are thrilled to announce that Pure Retirement has been awarded three prestigious awards in 2023. These awards are a testament to our commitment to providing excellent service to our advisers, customers, and stakeholders.
FT Adviser Award for Excellent Service
The FT Adviser award for excellent service is a significant milestone for us, marking our commitment to providing exceptional service to our registered advisers and their lifetime mortgage customers.
The FT Adviser Award, is a peer-voted accolade that rates our new business processing, personal contact, product support and other services. Winning this award is a testament to our team's tenacious efforts throughout the year. We believe that good service is essential to our registered advisers and their lifetime mortgage customers, and we are proud to have been recognised for our efforts.
Mortgage Solutions Equity Release Awards
In addition, we won the Equity Release Awards by Mortgage Solutions for “Best Provider for Service”. The award recognises lenders that demonstrate exceptional service standards and efficiency in decision-making, underwriting cases, and application processing.
Qualities under consideration included clear up-front communication, consistency and certainty in decision-making, as well as standardisation of approach and requirements throughout the application process. We will continue to strive to provide outstanding service.
Mortgage Introducer Awards
We won Gold in 2023's Mortgage Introducer Awards for “Later life lender of the year”. The annual Mortgage Introducer Awards celebrate excellence in the UK mortgage industry, recognising the achievements of mortgage lenders, distributors, brokers, and individuals.
The Later Life Lender of the Year category is awarded to a lender offering a diverse product portfolio and providing financial intermediaries with the innovative tools and technology they need to give their clients peace of mind for the future. We are honoured to be recognised for our dedication to later life lending solutions.
EcoVadis Sustainability Status
We're also excited to announce that we've been awarded bronze status for sustainability by EcoVadis in 2023. EcoVadis is a company that provides business sustainability ratings. They offer sustainability scorecards that deliver insight into environmental, social, and ethical risks across purchasing categories and countries.
We're proud to have been recognised by EcoVadis for our commitment to sustainability.
At Pure Retirement, we understand that your customers' needs are unique, and we strive to provide them with the best possible service.
If you want to learn more about our later life lending services, please contact your Telephone BDM and Business Development Manager teams. You can find your local representatives here. We are always happy to answer any questions about our services.
Our Recent Blogs
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Undue influence: Protecting customers’ interests during the equity release advice process
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Undue influence: How to identify undue influence in the equity release advice process
As an industry, we’ve a duty to ensure that customers’ best interests are both met and protected at all points ...
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Downsizing Protection: Finding The Right Solutions For Lifetime Mortgage Customers
Many major life events revolve around property, whether it’s buying your first property, purchasing the first family home, or potentially moving to a smaller property in later life in order to make life that little bit more manageable. ...
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Equity Release And Long Term Care: The Key Things Advisers Should Be Aware Of
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Rising House Prices: What Do They Mean For The Equity Release Sector?
As the pandemic begins to loosen its grip on the nation, interest in the housing market is gaining momentum, which also correlates with the rising availability of new build homes. ...
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Equity Release and New-Build Properties: How Best To Support Your Clients
As the pandemic begins to loosen its grip on the nation, interest in the housing market is gaining momentum, which also correlates with the rising availability of new build homes. ...
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Equity Release And Long Term Care: Two Industries Working For The Benefit Of Those In Later Life
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Looking After Your Mental Health: Quick Wins To Promote Wellbeing In A Changing World
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Equity Release In 2021: As The World Begins To Open Up, Is The Market Prepared?
As the world begins to open up and a gradual return to normality begins to look ever more realistic, it’s only natural to begin asking what the future looks like for the lifetime mortgage market. ...
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Property Management: Supporting Families at Difficult Times
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Underwriting: Constantly Evolving To Meet Equity Release Challenges And Needs
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The changing uses of equity release: a lender’s perspective
It’s naturally been a year of considerable change within the sector owing to the pandemic, with several procedural adaptations needing to be made and wildly fluctuating market activity levels ...
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Asset rich, cash poor – could equity release be the answer for today’s retirees?
After the understandably muted figures to come out of the Equity Release Council which showed a considerable quarter-on-quarter drop in both customer numbers and lending totals from the start of 2020 ...
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Bricks and Mortar In The Time Of COVID: Has The Pandemic affected People’s Attitudes To Property in Retirement?
According to recent figures released by the ONS, 43% of people surveyed aged from 16 onwards saw property as the likely leading income source to help them make the most of retirement ...
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Win Client Confidence, with Help From the Pure Sales Team
Advising clients with specific wants and needs is sometimes the lesser of two evils when it comes to placing your cases, as things can get slightly more complicated when the needs and required loan amounts are less specific. ...
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Beyond The Numbers: Do Market Figures Reflect Consumer Attitudes To Pandemic Borrowing?
On paper at least, the last quarter has been a bruising time for the equity release sector. While it’s weathered the storm of the ongoing pandemic well compared to countless other industries. ...
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How Has The Pandemic Changed The Face of Equity Release Customers?
In last month’s edition of Pure Insight we looked in detail at how the market had adapted to the changing conditions through the introduction of new processes and products. ...
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An Industry Adapts: How Equity Release Has Changed To Meet The Challenges Of A Pandemic
As it did for a large proportion of last year, the equity release market has once again found itself having to react to levels of consumer confidence affected by wider external events ...
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Equity release market impacted by crisis and societal changes
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The place of equity release in multi-product retirement solutions
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Equity release market growth led by changing customer attitudes and financial needs
Interest in equity release has increased over recent years, as customer attitudes to accessing property wealth have become more pragmatic. ...
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Evidence backs up equity release adviser predictions for 2020
Advisers are feeling optimistic for 2020 and data suggests that the equity release industry has many reasons to be cheerful. ...
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Property is key to financial planning, yet customer understanding of equity release falls
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With equity release there is no one-size-fits-all product
The level of customer interest in equity release shows no sign of slowing down ...
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